This page provides additional policies that apply to our services, repairs, support plans, and website usage.
Support & Care Plan Fair Use Policy
Scope of Support
Support or care plans (where offered) apply only to Eclipse-built PCs that are identifiable and serialised.
Support may include:
- Technical assistance
- Troubleshooting
- Software and configuration guidance
24/7 support refers to emergency availability for critical faults preventing business operation; non-urgent requests are handled during standard service hours.
Fair Use
Support plans are intended for reasonable use. We reserve the right to suspend or cancel access where we identify:
- Excessive or unreasonable support requests
- Repeated issues caused by customer actions
- Abusive or inappropriate behaviour
Cancellation of a subscription does not entitle the customer to a refund for the current billing period.
Repairs & Data Responsibility Policy
Data Backup Responsibility
Customers are solely responsible for ensuring all data is fully backed up before any repair, upgrade, or diagnostic work.
Eclipse Technologies Ltd is not responsible for:
- Data loss that existed prior to repair
- Data loss caused by failing or defective storage devices
- Software corruption or operating system failure
By submitting a device for repair, you confirm that important data has been backed up.
Returns & RMA Process
Requesting a Return
To request a return or report a fault, contact eclipse.it@outlook.com with:
- Order number
- Description of the issue
- Photos or videos where applicable
RMA Requirements
- An RMA authorisation may be required before returning goods
- Items must be securely packaged
- Returned items without authorisation may be refused
Refurbished & Used Parts Policy
Where refurbished, used, or customer-supplied components are used:
- This will be clearly disclosed before purchase
- Warranty terms may be reduced or limited
- Cosmetic wear may be present
Eclipse Technologies is not responsible for faults caused by customer-supplied components.
Review & User Content Policy
Customers may submit reviews, comments, and images.
By submitting content, you agree that:
- The content is truthful and based on your genuine experience
- You own the rights to the content or have permission to post it
We reserve the right to remove content that:
- Is offensive, abusive, or misleading
- Violates intellectual property rights
- Is suspected to be fake or incentivised without disclosure
Delivery & Lead Time Policy
Build & Dispatch Times
Estimated build and dispatch times are provided as guidance only.
Delays may occur due to:
- Component availability
- Courier issues
- High demand
Eclipse Technologies Ltd is not liable for delays outside of our control.
Limitation of Liability
To the maximum extent permitted by law:
- Eclipse Technologies Ltd is not liable for indirect or consequential losses
- Liability is limited to the value of the product or service purchased
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.
Business-to-Business Services Disclaimer
Where services are provided to business customers:
- Consumer protection laws may not apply
- Separate terms or service level agreements (SLAs) may be issued
Policy Changes
These policies may be updated at any time. The latest version will always be available on our website.