Last updated: 12/01/2026
1. Who We Are
Eclipse Technologies Ltd
Somerset, United Kingdom
Email: eclipse.it@outlook.com
2. Information We Collect
We may collect:
- Name and email address
- Billing and shipping addresses
- Account login details
- Order and service history
- IP address and device information
- Website usage data via cookies and analytics tools
3. How We Use Your Information
We use your data to:
- Process orders and payments
- Deliver products and services
- Provide customer support
- Improve website performance and user experience
- Prevent fraud and unauthorised access
We do not sell your personal data.
4. Cookies & Analytics
We use cookies and analytics tools (e.g. Google Analytics) to:
- Understand website usage
- Improve performance and functionality
You can control cookies through your browser settings.
5. Data Sharing
We may share data with trusted third parties only where necessary, including:
- Payment processors
- Delivery couriers
- Hosting and analytics providers
All third parties are required to protect your data.
6. Data Storage & Security
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
7. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Request corrections or deletion
- Object to or restrict processing
- Request data portability
To exercise your rights, contact eclipse.it@outlook.com
8. Lawful Basis
Under the UK General Data Protection Regulation (UK GDPR), Eclipse Technologies Ltd processes personal data only where we have a lawful basis to do so. These bases include:
- Contract – where processing is necessary to fulfil customer orders, provide products or services, manage customer accounts, process payments, or deliver technical support.
- Legitimate Interests – where processing is necessary for purposes such as improving our services, maintaining website functionality and security, preventing fraud, and ensuring effective customer support, provided these interests do not override your rights and freedoms.
- Legal Obligation – where processing is required to comply with legal or regulatory obligations, including tax, accounting, and record-keeping requirements.
9. Children’s Privacy
We do not knowingly collect personal data from children under 13.
10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.
In particular:
- Order, billing, and accounting records are retained for up to 6 years, in line with UK tax and accounting regulations.
- Customer account information is retained for as long as the account remains active, or as required to provide services.
- Support communications are retained for a reasonable period to ensure continuity of service and resolve disputes.
Data that is no longer required is securely deleted or anonymised.
11. Policy Updates
This Privacy Policy may be updated from time to time. Changes will be posted on this page.