Our Statement on Data Protection & Customer Privacy

At Eclipse Technologies Group Ltd, we understand that your computer contains personal information that is both valuable and private.Whether we’re performing a repair, upgrading a storage device, migrating data to a new SSD, or carrying out general maintenance, every customer device is handled with the highest level of professionalism, confidentiality and care.We only access files, accounts or information where it is genuinely necessary to diagnose or resolve the issue you have asked us to investigate. We do not intentionally view, copy, distribute or retain personal files beyond what is required to complete the agreed service.Customer information is handled responsibly and used only for the purposes of providing our services, maintaining business records and complying with our legal obligations.Although every reasonable precaution is taken to protect customer data throughout the repair process, we always recommend maintaining a current backup before any repair or upgrade, as unforeseen hardware failures or software corruption can occasionally occur.Protecting customer privacy is a responsibility we take extremely seriously, and we are committed to handling all personal information in accordance with UK data protection legislation.